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The magic word is 'cancel'

At the Carphonewarehouse this afternoon…

Me: “I’d like to upgrade my phone to, um, that one.”
Her: “That’ll be £80”
Me: “Oh, um, why would I do that? I’ll just cancel my contract and get a new contract with the phone I want.”
Her: “OK. Next please…”

Later that day, on the phone to same…

Me: “Hello, I’d like to cancel my contract”
Him: “Certainly sir, may I ask why?”
Me: “Um, well I want to upgrade to a newer phone and I was told it would cost me £80, so, um…”
Him: “Which phone was that, sir?”
Me: “Um, k750i I think”
Him (without missing a beat): “I can offer you that phone for free, sir…”

Last year I said I was cancelling because my bills were too high and the guy put me on a “special” monthly tarriff of £8/month and gave me 50% off that for the first 6 months. I went to cancel my SKY and they offered me a 12/month package (which I didn’t take, I pay £0/month now and get all the Beebs, all the ITVs, Extreme Sports and some music channels). The magic word is ‘cancel’.

«1 CommentsAugust 9, MMV»

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